Shared inbox automation reads every message arriving at an address like support@, info@ or sales@, summarises and classifies it by department and urgency, and routes it to the one person who can actually act on it.
Something gets answered twice by two people who did not know about each other. Or the genuinely urgent message waits behind forty routine ones until somebody gets angry.
Fixed scope, fixed price, and a 100% money-back guarantee for 7 days after handover.
A shared address is the cheapest possible routing system and it fails in a very specific way: ownership is ambiguous, so a message is either handled twice or not at all. Meanwhile the one that actually needed a response in an hour is queued behind routine traffic, and nobody finds out until the complaint arrives.
The system does not reply to your clients. It reads each message as it arrives, writes a two-line summary, classifies it by department and urgency, and puts it in front of the one person who can act on it. Nothing changes for the people emailing you — no new address, nothing to install on their end, no notice that anything is different. The change is entirely on your side of the line.
Classification is a rules-and-patterns problem and a machine is genuinely better at it than a tired person at 8am. Deciding what to say is not, and we do not automate it. This split is deliberate: the failure mode of automated classification is a misrouted email that a human corrects in seconds, while the failure mode of automated replying is a client receiving something nobody meant to send.
A side effect worth having: once every message is classified, you can finally see what your inbox actually receives. Which categories dominate, what arrives out of hours, which client generates the most traffic, and what is quietly consuming a day a week. Most firms have never had that view, and it usually reorders the list of what to automate next.
It reads every message arriving at a shared address, writes a short summary, classifies it by department and urgency, and routes it to the person who can handle it. It is a routing and triage layer, not an auto-responder — the reply is still written and sent by a person. Setup is $2,499 plus $499/mo managed.
No, and that is a deliberate design choice rather than a limitation. Classifying a message wrong costs somebody ten seconds to re-route. Replying to a client wrong costs considerably more than that. We automate the sorting and leave the speaking to you.
No. It works with the shared mailbox you already have, on your own accounts, and nothing changes for the people emailing you. There is no new address to publicise and no client-side change at all — which is usually the deciding factor, because migrating a shared inbox that clients already know is far more disruptive than the problem being solved.
We would want a specific conversation first, and often the answer is no. Inboxes carrying patient information or privileged client material raise handling obligations we do not currently hold an attestation for — there is no SOC 2 and none is being procured. We would rather say that plainly than sell into a compliance requirement we cannot meet. Agencies, wholesalers, property managers and trades offices are where this fits cleanly.
Thirty minutes, no charge. You leave with a written list of what is worth automating, what is not, and roughly what each would cost — and that list is yours whether you hire us or not.